Front Office Manager – Hotel

About the role

The Front Office Manager will support the overall Front Office operations at Le Méridien Oran Hotel, overseeing Bell/Door staff, the switchboard, and Guest Services/Front Desk. The role ensures smooth check‑in and check‑out processes, high guest satisfaction, and strong financial performance.

Key responsibilities

• Assist the Front Office Manager in daily supervision of all front‑office areas.
• Maintain service standards, handle guest complaints, and resolve disputes promptly.
• Manage staffing levels to meet operational and financial objectives.
• Communicate business goals and performance expectations to the team.
• Act as the point of contact in the absence of the Front Office or Assistant Front Office Manager.
• Drive exceptional customer service and coach staff to improve guest experiences.

Required profile

• High school diploma or GED with at least 2 years of guest‑services or front‑desk experience, OR a 2‑year degree in Hotel Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills.
• Ability to lead, motivate, and develop a diverse team.

Required skills