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3 ans d'experience

Competences

CRM systems customer support tools active listening communication problem solving conflict resolution de‑escalation troubleshooting order assistance account management issue resolution technical support documentation fast‑paced environment

Experience

Customer & Technical Specialist

Sutherland Global Services (T‑Mobile)

2024-06 - 2026-01

Provided end‑to‑end technical support for T‑Mobile wireless products, handling device troubleshooting, activation and billing inquiries. Utilised CRM and order management systems to document interactions and process customer requests accurately. Coordinated with internal teams to resolve shipping and fulfillment issues, ensuring timely order delivery. Consistently met quality, productivity and customer satisfaction metrics while maintaining high service standards.

Customer Service Representative (Order Assistant & Management)

iQor Philippines

2021-08 - 2022-10

Delivered customer service and technical support for wireless products, resolving billing, account, payment, activation and device issues. Managed order placement, tracking, cancellations, returns, exchanges and refunds using CRM and order management tools. Documented all interactions and case resolutions accurately, meeting performance metrics for quality and productivity. Collaborated with internal teams to address shipping, delivery and fulfillment challenges, ensuring high customer satisfaction across phone, email and chat channels.

Formation

Bachelor Degree in Psychology

Langues

English

fluent

Filipino