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Competences
Experience
Quality Assurance
Accenture
2023-01 -
Provided application support and troubleshooting for system and data‑related issues, coordinating incidents and service requests. Designed, created and executed comprehensive functional test cases using Zephyr to validate business requirements. Performed functional, regression and exploratory testing, logging defects in Jira and collaborating with developers and product teams. Conducted API testing and gained hands‑on Playwright automation experience on an e‑commerce project. Supported Agile/Scrum activities, sprint testing, stakeholder coordination and issue resolution.
Technical Engineer
CTC BPO
2022-01 - 2023-12
Handled inbound and outbound calls for internet service installations, activations and customer inquiries, ensuring high satisfaction. Managed email communications and coordinated provisioning requests using Salesforce and SAP to update customer records. Processed brokerage and customs documentation for UK shipments, reviewing and validating records with ESPS and IDIS. Maintained accurate documentation while meeting service and productivity targets.
UK Brokerage Associate – UPS Account
Tech Mahindra
2020-01 - 2022-12
Coordinated installation schedules and ensured timely completion of provisioning activities for UPS accounts. Managed high‑volume transactions, maintaining quality and productivity targets. Utilized Salesforce and internal tools to update shipment records and ensure compliance with shipping and customs regulations. Produced detailed reports and documentation to support operational efficiency.
Formation
Bachelor of Science in Information Technology
Langues
English
fluent
Derniere mise a jour: il y a 3 jours