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Competences
Experience
Process Server / Clerk / HR Staff
Local Government Unit
2014-01 -
Maintained and updated employee personnel records and HR databases to ensure accuracy and regulatory compliance. Responded to employee inquiries on labor laws, civil service regulations, benefits, and policies, providing clear guidance and resolving concerns. Executed daily administrative, clerical, and legal correspondence tasks, supporting smooth office operations. Collaborated with team members to coordinate daily activities and improve workflow efficiency.
Customer Service Representative
IBM-Daksh
2012-01 - 2014-12
Handled inbound calls and addressed customer inquiries with professionalism and promptness, achieving high satisfaction scores. Resolved complaints, troubleshot technical issues, and provided effective solutions while ensuring follow‑up. Consistently met performance metrics such as Average Handling Time and Customer Satisfaction. Worked closely with colleagues to refine service processes and enhance overall quality. Maintained accurate customer records and adhered to established service procedures.
Service Crew
McDonald’s
2011-01 - 2011-12
Delivered fast, courteous service in a high‑volume restaurant environment, ensuring customer satisfaction. Prepared and served food and beverages following strict quality and hygiene standards. Operated cash registers, handling transactions accurately and efficiently. Maintained cleanliness and organization across dining, kitchen, and service areas. Assisted teammates to ensure smooth daily restaurant operations.
Formation
Bachelor of Science in Business Administration, Major in Management Accounting, Saint Columban College (2011)
Langues
English
fluent
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