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Competences
Experience
Customer Service Executive / Team Lead
Heritage Kidney and Medical Care
2024-06 -
Registers new patients and manages their records ensuring accuracy and confidentiality. Coordinates patient queuing, laboratory investigations and supervises patient flow during clinic days. Promoted to Team Lead / Head of Department in recognition of performance, leading a team of frontline staff and improving departmental efficiency.
Intern, HIV Testing & Counselling Department
Institute of Human Virology
2025-09 - 2025-10
Completed a Master of Public Health internship focusing on HIV testing and counselling. Supported patient counselling processes, documented records and assisted laboratory staff, gaining exposure to public health protocols and patient confidentiality.
Customer Service Executive
FitPlus Medical Diagnostics
2023-10 - 2024-06
Provided prompt, professional assistance to clients, handling inquiries and appointment scheduling. Implemented workflow improvements that reduced client waiting time by 25 % for consultant consultations. Utilised CRM tools to track interactions and ensure high satisfaction levels.
Secretary / Sales Representative
Makie Brown Enterprises
2022-11 - 2022-12
Managed daily records of company activities and assisted with sales operations and client engagement. Promoted the brand across social media platforms, increasing online visibility. Coordinated administrative tasks to support the sales team.
Receptionist
Park Lane Hotel
2020-09 - 2021-03
Handled guest bookings and reservations, ensuring smooth check‑in/check‑out processes. Assisted with various administrative and clerical duties, contributing to overall guest satisfaction.
HSE Officer / Medical Technician (Internship)
Nigerian National Petroleum Corporation (NNPC)
2019-12 - 2020-06
Delivered health, safety and environmental training to employees. Performed laboratory analyses and physical inspections of samples to assess purity and detect disease, supporting corporate HSE compliance.
Formation
B.Sc. Microbiology, Second Class Upper – Benue State University
Langues
English
fluent
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