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Competences
Experience
General Manager / Senior Management Professional
Warwick Al Khobar Hotel
2022-05 -
Lead the overall operations of a 154‑room 5‑star hotel, overseeing front‑desk, F&B, revenue, facilities and capital projects. Implemented lean operating methods and a new marketing strategy that increased ADR by 12 %. Managed a team of 120 staff, driving continuous improvement and high guest satisfaction scores. Oversaw major capex projects including spa and gym upgrades.
General Manager / Senior Management Professional
Warwick Al Khobar Hotel
2017-04 - 2020-07
Directed all aspects of hotel operations for a 154‑room property, including sales, marketing, revenue management and asset management. Successfully opened the hotel, coordinating construction, staffing and pre‑opening training. Delivered a 15 % increase in RevPAR through dynamic pricing and service enhancements. Managed a cross‑functional team of 110 employees.
General Manager / Senior Management Professional
Le Royal Hotel, Jordan
2015-03 - 2017-04
Oversaw hotel operations, focusing on process enhancement and cost control. Implemented OPEX reduction initiatives saving 8 % annually while maintaining service quality. Led a team of 95 staff and introduced a customer relationship management system that boosted repeat business.
General Manager / Senior Management Professional
Le Royal Hotel, Jordan
2003-06 - 2012-02
Managed a flagship 5‑star property, responsible for front‑desk, F&B, housekeeping, and large‑scale events. Directed capital expenditure projects including a new spa and conference facilities. Achieved consistent year‑over‑year revenue growth of 10 % and maintained top‑quartile guest satisfaction scores.
Senior Manager
The Dubai World Trade Center
2000-01 - 2003-12
Coordinated major international conferences and exhibitions, including IBM Conference 2001 (3,500 guests) and NRC Conference 2001 (4,000 guests). Managed event logistics, vendor relationships and on‑site operations, ensuring seamless execution and high client satisfaction.
Senior Manager
Rotana Hotel, Sharjah, UAE
1999-01 - 2000-12
Supervised hotel operations, focusing on service standards and staff development. Implemented training programs that reduced staff turnover by 20 % and improved guest satisfaction metrics.
Senior Manager
Al Bustan Rotana Hotel, Dubai
1997-01 - 1999-12
Managed daily operations and contributed to the successful opening of new F&B outlets. Recognized with a Certificate of Appreciation for contributions to the Ramada Café launch.
Senior Manager
Intercontinental Hotel, Jordan
1993-01 - 1997-12
Played a key role in the preparation of high‑profile events, including the peace treaty signing ceremony. Oversaw guest services, staff scheduling and quality assurance.
General Manager (Pre‑opening)
Winter Valley Warwick Resort, Jordan
2012-12 - 2014-02
Led the pre‑opening and opening of a 160‑room resort with multiple restaurants, pool bar and spa. Managed recruitment, training, SOP development and vendor contracts. Delivered the project on time and within budget.
General Manager (Pre‑opening)
Babylon Warwick Hotel, Iraq
2014-02 - 2015-03
Directed the launch of a 300‑room hotel with eight F&B outlets and large conference facilities. Established operational procedures, hired and trained 150 staff members, and achieved a successful opening with high occupancy rates.
General Manager (Pre‑opening)
Warwick Hotel, Al Khobar, KSA
2017-04 - 2020-07
Managed the opening of a 154‑room hotel with four F&B outlets, spa and gym. Implemented revenue management strategies that increased RevPAR by 13 % and oversaw capital projects including a new conference center.
Langues
Arabic
fluent
English
fluent
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