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1 ans d'experience

Competences

Work under pressure Independent and team work Organisation and attention to detail Customer interaction accuracy Building strong rapport Empathy and situational awareness Problem solving Adaptability Process improvement Communication Time management Customer service Fraud detection Payment processing Stakeholder liaison

Experience

Client Services

Nedbank Private Wealth

2025-07 - 2025-09

Supported Nedbank Private Wealth clients with VISA fraud, card issues, payments, account changes and complaints via inbound and outbound calls, ensuring rigorous security identification. Conducted occasional face‑to‑face meetings and collaborated with Relationship Managers and payments teams to deliver comprehensive solutions. Raised internal fraud alerts, activated or blocked VISA cards as needed, and consistently met SLA targets for outbound calls while adhering to evolving process guidelines.

Client Services Associate, Payments

Hansard International

2024-09 - 2025-02

Provided payment‑related client services, handling inquiries, transaction issues and fraud concerns. Coordinated with internal payment teams to resolve problems, ensured compliance with security protocols, and maintained accurate records of client interactions. Delivered high‑quality service while meeting performance metrics and supporting the broader business objectives.

Langues

English

fluent

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