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7 ans d'experience

Competences

Hotel reservations Customer service Call center operations Cash handling Financial transactions KYC/AML compliance Complaint resolution SYNXIS reservation system Upselling Team support Multilingual communication Operational coordination Data confidentiality Process optimization Queue management

Experience

Senior Reservation Agent

Wyndham Hotels & Resorts

2024-01 -

Managed hotel reservations, modifications, cancellations and booking inquiries via phone and email for a global portfolio of 2,000+ hotels. Utilised SYNXIS reservation technology to control room availability, rates, packages and special offers while ensuring data accuracy. Coordinated with Front Office, Housekeeping and Sales to guarantee seamless guest experiences and handled escalated complaints with effective solutions. Identified upselling opportunities for room upgrades and additional services, contributing to revenue growth. Maintained confidentiality of guest profiles and reservation details.

Senior Teller

Al Ansari Exchange

2021-01 - 2024-12

Processed high volumes of currency exchanges, money transfers and other financial transactions with precision, ensuring compliance with KYC, AML and regulatory standards. Verified customer identification, explained exchange rates, fees and financial products, and maintained accurate cash balances and transaction records. Delivered professional customer service, resolved inquiries and complaints, and supported daily branch operations. Built strong relationships with a diverse clientele and assisted team members with operational tasks while safeguarding confidential financial information.

Call Center Agent

Dubai Health Authority (DHA)

2019-01 - 2021-12

Handled a high volume of inbound calls, providing professional assistance to patients and the public regarding healthcare services, appointments, procedures and general DHA information. Managed call queues efficiently, ensured accurate information delivery, and maintained a courteous and helpful demeanor. Documented call details and escalated complex issues to appropriate departments, contributing to improved patient satisfaction and operational efficiency.

Langues

English

fluent

Arabic