Agent de Réservation

About the role

The Reservation Agent will handle all incoming reservation requests for Le Méridien Oran Hotel & Convention Centre. You will work directly with guests via phone, fax or email to secure bookings, manage changes, and process cancellations while delivering a high level of service.

Key responsibilities

• Process reservation requests, modifications, and cancellations received by phone, fax, or email.
• Identify guest needs, recommend appropriate room types, and verify availability and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Document special requests and accommodate guest preferences.
• Enter accurate data into the hotel reservation system, including complimentary rooms, employee discounts, travel‑agent rates, and wholesale bookings.
• Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
• Maintain professional appearance, protect confidential information, and comply with company policies.

Required profile

• High school diploma or equivalent.
• Strong communication skills in French and English.
• Customer‑focused attitude with the ability to handle multiple requests efficiently.
• Ability to lift and move objects up to 10 lb without assistance.

Required skills

What we offer

• Full‑time, onsite position in a prestigious international hotel brand.
• Opportunities for career development within Marriott International.
• Inclusive and diverse workplace culture.