Reservations Clerk

About the role

The Reservations Clerk supports the hotel’s front‑office team by handling all reservation inquiries, changes and cancellations. You will be the first point of contact for guests calling, faxing or emailing, ensuring a smooth and professional booking experience.

Key responsibilities

• Process reservation requests, modifications and cancellations received via phone, fax or email.
• Identify guest needs, select appropriate room types and verify availability and rates.
• Explain guarantee, special rate and cancellation policies to callers.
• Document and accommodate special requests and answer questions about hotel facilities and services.
• Apply sales techniques to maximize revenue and input accurate data into the reservation system.
• Code special reservation types (complimentary rooms, employee discounts, travel‑agent rates, wholesale bookings) correctly.
• Follow escalation procedures for guest concerns and adhere to all company policies.
• Maintain a clean, professional appearance and protect confidential information.
• Perform light physical tasks such as moving objects up to 10 lb.

Required profile

• High school diploma or GED equivalent.
• No prior reservation or supervisory experience required.
• Professional communication skills and courteous telephone etiquette.
• Ability to work full‑time in an onsite hotel environment.
• Physical ability to lift, carry or move items weighing up to 10 lb.

Required skills

What we offer

• Opportunity to develop hospitality and reservation expertise within a global hotel brand.
• Supportive team environment with clear career progression pathways.