Airport Services Duty Officer (Fixed-Term)

About the role

Qatar Airways is hiring an Airport Services Duty Officer for a 12-month fixed-term contract in Algiers. You will take overall control of the shift as the direct representative of the Airport Services Manager, monitoring flight, staff and ground handling agent activities to support efficient and punctual operations, and helping ensure that operations meet the required safety, security and service standards.

Key responsibilities

• Oversee day-to-day shift operations and act as the link between airport service providers and operational users.
• Monitor flight, passenger, aircraft and ground handling activities to support safe, secure and on-time performance.
• Manage shift manpower, delegate duties and maintain team utilisation, discipline and morale.
• Conduct operational and staff spot checks, brief Qatar Airways and ground handling teams, and resolve customer issues and complaints promptly.
• Provide operational recommendations to management and deputise as head of station when the manager is absent.
• Control petty cash expenditure in line with finance procedures and complete required operational checks and records.
• Prepare daily, weekly, monthly and quarterly reports.
• Supervise, coach, develop and train employees to maintain service standards and succession readiness.
• Comply with safety, security, quality, environmental, data protection and company requirements, including during disruptions or emergencies.

Required profile

• Bachelor's degree or equivalent with at least 3 years of job-related experience, or a High School, vocational qualification or diploma with at least 4 years of experience.
• Advanced course in passenger handling.
• Supervisory-level experience with an airline or a reputable ground handling agent.
• Current legal right to live and work in Algeria for the full duration of the 12-month contract.
• Preferred: previous Duty Officer or equivalent experience, ability to speak multiple languages, and flexibility to travel to outstations for temporary assignments.

Required skills

• Knowledge of weight and balance, ramp handling and Dangerous Goods Regulations.
• Understanding of Qatar Airways Conditions of Carriage and relevant ICAO, IATA and local aviation safety and security procedures.
• Strong English, computer literacy, report writing, team leadership, coaching and delegation skills.
• Ability to work under pressure and meet tight deadlines.

Candidates apply through the Qatar Airways careers channel or website, providing a complete profile and supporting documents.