Associate Field Service Technician - Tizi Ouzou

About the role

Diebold Nixdorf is hiring an Associate Field Service Technician in Tizi Ouzou. The technician installs, debugs and maintains product and component hardware and software mainly on customer premises, carries out scheduled inspections and minor repairs within an assigned territory, and works with customers to ensure satisfaction with service delivery.

Key responsibilities

• Incident handling: use diagnostic tools to troubleshoot hardware and software failures, repair hardware at component level, clean and adjust mechanical parts, and install and configure software.
• Preventive maintenance: carry out routine checks and refill consumables according to documented procedures.
• Install, move, add, change and remove hardware and software products.
• Train customers on the usage and operation of installed hardware and software, and take part in regular on-the-job, classroom and web-based trainings.
• Help implement measures to reach agreed KPIs and assist with special projects as assigned.
• Schedule services, complete paperwork and resolve issues or escalate them according to established procedure.

Required profile

• Educational qualification or equivalent work experience; minimum of 1-2 years of relevant experience in field services.
• Good written and verbal communication skills.
• Driver's licence and a driving record that meets the company's fleet requirements.