Customer Success Account

About the role

Legal Doctrine is a 100% Algerian legaltech that provides a research and legal monitoring platform powered by artificial intelligence. As a Customer Success Account professional, you will help clients adopt the platform, ensure they receive maximum value, and act as a bridge between users and internal teams.

Key responsibilities

• Qualify incoming client requests and route them appropriately.
• Guide customers through onboarding and continuous use of the platform.
• Provide clients with relevant product knowledge, including videos, articles, and contextual help.
• Collect and convey user feedback to influence product evolution.
• Build trusted relationships to understand client needs in legal research and monitoring.
• Coordinate with technical, legal, and commercial teams to resolve issues.

Required profile

• Experience ranging from less than 1 year up to 5 years in customer-facing roles.
• Strong communication skills in French (and optionally English).
• Ability to work independently and collaboratively within a fast‑growing team.

Required skills

What we offer

• Work with a passionate and innovative team.
• Contribute to the growth of a leading African legaltech platform.
• Opportunities for professional development and personal growth.
• Flexible and inclusive work environment.