French Bilingual Customer Support Specialist – Remote

About the role

We are seeking a bilingual French‑English Customer Support Specialist to provide non‑voice assistance via chat and email. The position is fully remote, allowing you to help customers from anywhere while delivering clear, thoughtful communication.

Key responsibilities

• Respond to customer inquiries, orders and general concerns through chat and email in both French and English.
• Troubleshoot issues and deliver accurate, timely solutions.
• Document interactions and maintain precise records.
• Collaborate with the support team to ensure consistent, high‑quality service.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication and attention to detail.
• Organized, reliable and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote position with competitive salary and annual performance‑based raises.
• Paid time off, health and dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.