French-English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our remote customer service team. You will act as the primary point of contact for French‑speaking customers, delivering assistance through phone calls and live chat while upholding our brand standards.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction accurately in the support system.
• Share customer feedback to help improve products and processes.
• Collaborate with remote teammates to align on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce or tech support.
• Patient, detail‑oriented, and self‑motivated.
• Ability to work independently in a quiet home office.

Required skills

• Familiarity with Zendesk, Gorgias, or Shopify support platforms.

What we offer

• Full‑time permanent remote position.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Supportive culture focused on fairness and growth.