French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our remote customer service team. You will act as a trusted voice for our French‑speaking customers, delivering clear information and solutions via phone and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues and resolve customer inquiries calmly and efficiently.
• Document all interactions accurately to ensure seamless follow‑up.
• Share feedback and insights to help improve our processes and products.
• Collaborate with a distributed team, staying aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and motivated to help customers.
• Ability to work independently and communicate clearly with a remote team.

Required skills

• Familiarity with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work with full‑time flexibility.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.