Packet Core Support Engineer

About the role

Ericsson is looking for a dedicated Packet Core Support Engineer to deliver data‑driven solutions for customer‑reported issues. You will focus on fault prevention, identification, resolution and stabilisation while expanding your knowledge of Ericsson products, customer networks and emerging technologies.

Key responsibilities

• Own Customer Service Requests from contract validation through issue resolution.
• Participate actively in emergency situations to restore customer networks promptly.
• Monitor SLA and KPI performance, proposing improvements to meet contractual commitments.
• Provide data‑driven support to prevent service or performance degradation.
• Plan and execute contracted software implementations in customer networks.
• Apply corrective actions when software loading is unsuccessful.

Required profile

• Experience in customer problem management and change/improvement management.
• Ability to deliver pre‑emptive support and manage CS portfolio.
• Strong data analysis and negotiation capabilities.
• Proficiency in customer success, relationship building and CSR handling processes.
• Understanding of trade compliance, knowledge transfer, release and change management.

Required skills

• Machine Learning
• Data Analysis