Site Reliability / Production Engineer (Remote Contractor)

About the role

Storyteller is a fast‑growing B2B SaaS platform that powers Stories for leading sports and media brands. We are looking for two hands‑on Site Reliability / Production Engineers to provide out‑of‑hours coverage, own the technical response to live incidents, and continuously improve the reliability of our services.

Key responsibilities

• Monitor and respond to live incidents during the 17:00‑01:00 UK time window, assessing customer impact and taking safe, proportionate actions.
• Perform tasks such as restarting or scaling services, rolling back deployments, adjusting configurations, repairing data, and applying small code fixes.
• Collaborate with Support and product developers, escalating only when specialised knowledge is required.
• Reduce alert noise, strengthen outcome‑focused monitoring, improve diagnostics, and create runbooks and AI‑driven automation.
• Share a rotating on‑call schedule with another engineer, ensuring appropriate rest days.

Required profile

• Proven experience in production engineering or site reliability, with a strong sense of ownership during incidents.
• Comfortable working independently in a remote environment and handling evening/overnight shifts.
• Ability to supervise AI‑generated suggestions, evaluate risk, and validate that customer outcomes are restored.
• Excellent judgement and communication skills for coordinating multi‑disciplinary teams.

Required skills

What we offer

• Contractual compensation up to EUR 20,000 per year.
• Fully remote work from anywhere in Algeria.
• Opportunity to work with cutting‑edge hardware, AI tools, and high‑growth SaaS products used by millions.
• Exposure to a global client base and a collaborative engineering culture.