Technical Support Consultant – Global Remote

About the role

SupportYourApp is looking for a Technical Support Consultant to join its global, remote team. You will provide first‑line assistance to customers of SaaS, software, and hardware solutions, handling inquiries via email and chat while ensuring a high level of satisfaction.

Key responsibilities

• Respond to customer queries related to billing, product usage, technical issues, and bugs through email and chat.
• Document and update feedback reports regularly.
• Escalate complex problems to engineering teams when necessary.
• Maintain strong, lasting relationships with customers.
• Stay current with evolving tools, technologies, and best practices in customer happiness.

Required profile

• Fluent English communication skills, both spoken and written.
• Minimum 2 years of experience in customer support.
• High emotional intelligence, empathy, and a proactive attitude.
• Reliable personal computer (≥8 GB RAM) and stable internet connection (≥50 Mbps download, 40 Mbps upload).

Required skills

• Basic troubleshooting of technical issues.
• Experience with iOS devices.
• Experience with Android devices.
• Familiarity with CRM systems.

What we offer

• Flexible schedule and fully remote work.
• Compensation paid in USD.
• Inclusive international environment with no time‑tracking requirements.
• Opportunities for professional development and internal health policies.