Technical Support Engineer - Linux Servers & AAA Platform

About the role

This role covers daily monitoring, incident troubleshooting, database queries, system backups, log analysis and routine maintenance on Linux servers. It also involves supporting the AAA platform (RADIUS, CoA, subscriber authentication and billing-related services). The candidate should be steady, responsible and willing to grow with the project.

Key responsibilities

• Monitor, operate and maintain the AAA platform, including health checks and alarm handling for RADIUS, CoA, subscriber authentication and billing services.
• Administer Linux servers: start/stop services, check logs, inspect performance, back up and restore data, and apply routine patches.
• Write and run SQL queries to verify data, check subscriber information, reconcile billing and analyse abnormal data, and support database troubleshooting.
• Work with the technical team on on-site incidents, perform fault isolation and root cause analysis, and write incident reports.
• Maintain operation documents, update runbooks, record fault cases and keep standard operating procedures current.
• Follow project SLAs, respond quickly to critical alarms and coordinate with telecom customers on routine technical matters.

Required profile

• Bachelor's degree in Computer Science, Telecommunications, Networks or a related field.
• Stable, diligent, honest and reliable, with a strong sense of responsibility.
• Able to read English technical documents; French or Arabic communication for local business.
• Experience on telecom core networks or BSS/OSS is a strong plus.

Required skills

• Solid hands-on Linux operation and troubleshooting.
• SQL scripting and querying, with basic Oracle and MySQL troubleshooting.
• Basic telecom knowledge of AAA, RADIUS, authentication and accounting principles.