Travel Agent

About the role

Gostovoya is a growing travel services company offering trip planning, bookings and local transportation arrangements. It is hiring a full-time, on-site Travel Agent in Laghouat to help customers plan and book their trips.

Key responsibilities

• Assist customers with planning and booking flights, accommodations, car rentals and other travel arrangements
• Manage reservations, respond to inquiries and provide detailed travel information
• Recommend suitable options based on customer preferences and budgets
• Handle payments, issue confirmations and resolve booking or itinerary issues promptly and professionally
• Promote travel packages and services to support sales, and maintain accurate records in booking systems
• Collaborate with colleagues to ensure a smooth customer experience

Required profile

• Strong reservation and travel arrangement skills, including experience with booking systems or reservation platforms
• Excellent customer service skills, able to communicate clearly and resolve issues courteously
• Sales skills, including recommending products, upselling and meeting sales or performance targets
• Knowledge of car rental services and related travel logistics
• Previous experience in travel, hospitality or a related customer-facing role is an advantage

Required skills

• Use of booking systems or reservation platforms
• Fluency in relevant local and international languages is beneficial
• Office and booking software, attention to detail and strong organisational skills are also beneficial