Reservations Clerk – Hotel Front Desk

About the role

The Reservations Clerk is responsible for handling all reservation requests, changes, and cancellations for our hotel in Oran. Working directly with guests via phone, fax or mail, you will ensure accurate booking information and provide clear guidance on rates, guarantees and cancellation policies.

Key responsibilities

• Process reservation requests, modifications and cancellations received through various channels.
• Verify room availability, rates and special offers, and input the correct codes into the reservation system.
• Explain guarantee, special rate and cancellation policies to callers.
• Document and accommodate special guest requests, including complimentary rooms, employee discounts and travel‑agent rates.
• Follow sales techniques to maximize revenue while maintaining guest satisfaction.
• Escalate guest concerns according to established procedures.
• Adhere to company policies, maintain a professional appearance and protect guest privacy.

Required profile

• High school diploma or equivalent (GED).
• No prior reservation or hospitality experience required.
• Strong verbal communication skills and a courteous phone etiquette.
• Ability to work full‑time on‑site and lift objects up to 10 lb.

Required skills

• Basic computer literacy and proficiency with reservation software.
• Attention to detail and accuracy in data entry.
• Ability to follow established procedures and escalation paths.