Coaching & Student Success Manager

About the role

The Coaching & Student Success Manager will sit at the heart of PEG’s Learning & Intelligence Loop, turning raw student interaction data into actionable intelligence. You will ensure every learner receives a consistent, high‑quality experience while providing coaches with clear reporting standards.

Key responsibilities

• Oversee onboarding to guarantee complete, high‑quality student profiles.
• Manage monthly language skill evaluations, review and publish coach scorecards.
• Detect at‑risk signals, activate intervention protocols, mediate and close cases.
• Synthesize off‑boarding journeys into structured success or failure case studies.
• Extract patterns from case studies and cohort data, log insights, and report findings to the Head of Coaching.

Required profile

• Experience in coaching, education, or student‑success roles.
• Strong written communication in Arabic and English.
• Comfort with structured systems, documentation and digital tools.
• Highly organized, self‑directed and reliable in asynchronous remote environments.
• High personal accountability.

Required skills

• Proficiency with Notion or similar knowledge‑base tools.

What we offer

• Opportunity to shape data‑driven learning processes.
• Collaborative environment focused on continuous improvement.