Commercial Manager – Agency Dely Brahim

About the role

The bank is seeking a Commercial Manager for its Dely Brahim agency in Algiers. Reporting to the Agency Director, the incumbent will lead a sales team, grow the client portfolio, and ensure compliance with banking regulations.

Key responsibilities

• Supervise development of both personal and team client portfolios.
• Monitor payment regularity and collection, ensuring resource levels are maintained.
• Validate credit files, account openings, and domiciliation requests while checking compliance.
• Identify and anticipate counter‑party risks.
• Drive collective commercial performance through challenges, promotions, and campaigns.
• Coach and develop the commercial and client‑service skills of agency staff.
• Coordinate prospecting campaigns and promotional actions.
• Promote the bank’s full range of products and services to corporate and retail clients.
• Handle client complaints and escalations, audit service quality, and track satisfaction.

Required profile

• Master’s degree in Finance, Management, Statistics, Economics or related field.
• At least five years of commercial experience in banking, with a minimum of two years in a managerial role.
• Strong organizational and anticipatory abilities.
• Excellent communication and interpersonal skills.
• Proven track record of achieving targets and managing change.

Required skills