Customer Support Specialist

About the role

Allim is looking for a Customer Support Specialist to join its team in Djelfa, Algeria. You will be the first point of contact for schools and training centers using Allim’s education management platform, helping them navigate the system and resolve everyday issues.

Key responsibilities

• Respond promptly to user inquiries via email, chat or phone.
• Assist customers with account access, system navigation and basic technical troubleshooting.
• Guide users through key features such as enrollment, attendance tracking and parent‑teacher communication.
• Document recurring problems and share insights with the product team.
• Escalate complex technical issues to the development team when needed.

Required profile

• Strong customer‑service mindset with a focus on timely, solution‑oriented assistance.
• Excellent interpersonal and communication skills, including active listening and empathy.
• Analytical ability to identify patterns in user issues and suggest improvements.
• Comfort working in a fast‑moving startup environment and collaborating with local pilot institutions.

Required skills

• Basic troubleshooting of web and mobile applications.
• Familiarity with SaaS platforms and digital workflows.

What we offer

• Full‑time, on‑site position in a growing EdTech startup.
• Opportunity to shape the support function while working closely with educational institutions.
• Collaborative team culture focused on innovation and impact.