Director Front Office

About the role

The Director Front Office leads all front‑office and security functions at a Marriott property in Algiers. This senior position oversees guest arrival and departure processes, ensures a safe environment, and drives both guest satisfaction and financial performance.

Key responsibilities

• Direct and supervise Front Desk, Guest Services, Bell, Concierge, Valet, Retail/Gift Shop, and Security teams.
• Manage day‑to‑day operations, maintain service standards, and resolve guest complaints promptly.
• Develop and monitor performance, budget, and expense targets for the department.
• Coordinate staffing levels, schedule assignments, and ensure coverage for all front‑office areas.
• Ensure compliance with Front Office policies, SOPs, and security reporting procedures.
• Collaborate with other hotel departments to enhance communication and overall guest experience.

Required profile

• High school diploma or GED with 6 years of guest‑services/front‑desk experience, OR a 2‑year degree in Hospitality/Business with 4 years of relevant experience.
• Proven leadership ability, strong interpersonal and communication skills, and a track record of improving guest and employee satisfaction.