EBC Executive

About the role

The EBC Executive supports the Sales & Marketing team at Marriott’s Algiers property, handling guest inquiries, reservations, and revenue‑maximising sales activities while upholding Marriott’s brand standards.

Key responsibilities

• Respond to guest calls, requests, and problems, directing them to the appropriate department.
• Apply sales techniques to upsell services and maintain guest loyalty.
• Process Marriott Rewards redemptions, reservations, changes, and cancellations received by phone, fax, or mail.
• Enter guest and rewards information into the reservation system accurately.
• Perform general office duties such as filing, emailing, typing, and faxing to support Sales & Marketing.
• Assist management in training and motivating staff, serving as a role model.
• Ensure compliance with company policies, maintain a professional appearance, and protect confidential information.
• Welcome guests, anticipate needs, and provide courteous service.
• Communicate clearly, prepare accurate written documents, and handle telephone etiquette.
• Develop positive working relationships and support team goals.
• Monitor colleagues’ performance to uphold quality standards.
• Move, lift, carry, push, pull, and place objects weighing up to 10 lb without assistance.

Required profile

• High school diploma or GED equivalent.
• At least two years of relevant experience in guest services, sales, or hospitality.
• No supervisory experience required.
• Ability to lift and move objects up to 10 lb without assistance.
• Commitment to Marriott’s equal‑opportunity and non‑discrimination policies.

Required skills