French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email while delivering a friendly and efficient experience.

Key responsibilities

• Handle inbound calls, chat, and email inquiries in French and English.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to maintain consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent in both French and English, with excellent written and verbal skills.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Personal computer with at least an i5 processor and a reliable internet connection (≥25 Mbps).

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Experience with CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work‑from‑home setup.