Hardware Field Service Engineer - Central Region, Algeria

About the role

Siemens Healthineers Oncology Services Algeria is looking for a skilled and collaborative Hardware Field Service Engineer to join its team in the Central Region of Algeria. The Field Service Representative is the main contact for customer service and repair needs of Siemens Healthineers Oncology medical systems, working in a defined field service territory and representing the company's oncology services.

Key responsibilities

• Troubleshoot, diagnose and repair designated equipment, including preventative maintenance, installations and upgrades, within an assigned territory.
• Manage time and schedule, prioritising incoming customer calls and following through to completion.
• Escalate incidents when needed and request help from more experienced representatives.
• Maintain territory management and expense control, including timely field service and expense reports and consignment documentation.
• Build strong customer relationships through clear written, verbal and interpersonal communication.

Required profile

• Bachelor's degree in biomedical engineering, electronics engineering or a related field.
• 3-5 years of field service experience in a similar technical role.
• Fluent in English, French and Arabic (written and spoken).
• Completed mandatory military service or holds a valid military service exemption certificate.
• Valid driver's licence and willingness to travel extensively within the assigned region.

Required skills

• Strong troubleshooting, analytical and technical skills, including electronic/electro-mechanical test equipment and PC-based systems.
• Knowledge of computer hardware, networking, debugging and basic imaging/accelerator systems.
• Proficiency in Microsoft Office (Outlook, Word, Excel).