Helpline Advisor – Fixed‑Term (Hybrid)
Macular Society · In Salah
Description du poste
About the role
We are seeking a compassionate Helpline Advisor to join The Macular Society’s dedicated helpline team on a six‑month fixed‑term basis. Working hybrid from our Andover office (1–2 days a week on site), you will provide calm, accurate information and emotional support to people affected by macular disease.
Key responsibilities
- Answer telephone, email and online forum enquiries from service users.
- Deliver clear, accurate, and empathetic responses about diagnosis, treatment options and daily living with sight loss.
- Refer callers to appropriate Society services such as peer‑support groups, befriending and counselling.
- Record all interactions in the Society’s database, ensuring data quality and confidentiality.
- Stay up‑to‑date with the latest research and treatment developments for macular conditions.
Required profile
- Previous experience on a helpline or in a role providing information and advice to patients or the public.
- Good understanding of macular disease, its impact and current treatment pathways.
- Ability to learn complex information quickly and work independently while contributing to a supportive team.
- Excellent communication, empathy and emotional resilience when dealing with distressed callers.
Required skills
What we offer
- Hybrid working with flexibility to work from home.
- 27 days of annual leave plus public holidays.
- Opportunity to make a meaningful contribution to beating macular disease.
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Macular Society
In Salah
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