Passenger Service Agent – Airport Operations

About the role

Swissport Algeria is seeking enthusiastic individuals to join its team at Constantine Airport (CZL) as Passenger Service Agents. In this role you will be the first point of contact for travelers, ensuring a safe, smooth and pleasant airport experience.

Key responsibilities

• Welcome passengers and assist them throughout the airport journey.
• Perform check‑in, boarding and arrival services in line with airline procedures.
• Verify travel documents and ensure compliance with airline and regulatory requirements.
• Support passengers with special needs and handle customer inquiries professionally.
• Coordinate with operational teams to guarantee on‑time flight operations.
• Maintain the highest safety and security standards while delivering excellent customer service.

Required profile

• Bachelor’s degree or equivalent.
• Excellent communication and customer‑service abilities.
• Strong interpersonal skills with a customer‑focused mindset.
• Ability to work under pressure in a fast‑paced environment.
• Team player with proactive attitude and problem‑solving skills.
• Fluency in English, French and Arabic.
• Willingness to work shifts, including weekends and public holidays.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Opportunity to work with the world’s leading airport ground‑services provider.
• Dynamic, multicultural and international work environment.
• Comprehensive training and clear pathways for career growth.