Remote French-English Customer Support Representative
TalentPop App · Constantine
وصف الوظيفة
About the role
We are seeking a bilingual French-English Customer Support Representative to join our global, fully remote team. In this position you will interact with customers in French-speaking regions, providing friendly, solution-focused assistance through chat, email and phone.
Key responsibilities
- Respond to customer inquiries in French and English via chat, email, and calls.
- Guide customers step-by-step to resolve technical or order-related issues.
- Maintain accurate records of all interactions in our support system.
- Share feedback and insights to help improve products and processes.
- Collaborate with a supportive remote team to ensure consistent service quality.
Required profile
- At least 1 year of remote or online experience in customer service or a similar role.
- Fluent written and spoken French and English.
- Excellent communication skills and calm, solution-focused attitude under pressure.
- Familiarity with e-commerce and CRM environments is a plus.
Required skills
- Experience with Gorgias, Zendesk, or Shopify (or similar support tools).
What we offer
- Fully remote work from anywhere.
- Competitive pay with regular reviews.
- Paid time off and a monthly health stipend.
- Performance-based bonuses.
- A collaborative team that values growth and respect.
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TalentPop App
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