Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French-English Customer Support Representative to join our global, fully remote team. In this role you will interact with customers through chat, email and phone, turning questions into positive experiences while supporting our e-commerce platform.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email and phone.
• Provide step-by-step guidance to resolve technical or order-related issues.
• Maintain accurate records of each interaction in our CRM system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution-focused attitude under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance-based bonuses.
• A collaborative team that values growth and respect.