Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve issues and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all customer interactions.
• Share insights from customer feedback to improve products and processes.
• Collaborate closely with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, with excellent written and verbal communication skills.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.