Reservations Agent

About the role

The Reservations Agent will be the first point of contact for guests seeking to book, modify, or cancel their stays at our Algiers property. Working from the Trust Complex Buildings, you will ensure a smooth and professional reservation experience that reflects Marriott’s standards of wonderful hospitality.

Key responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest needs, verify room availability, rates, and explain guarantee, special rate, and cancellation policies.
• Document special requests, accommodate guest preferences, and input accurate data into the reservation system.
• Apply appropriate codes for complimentary rooms, employee discounts, travel‑agent rates, and wholesale bookings.
• Follow sales techniques to maximize revenue while maintaining guest satisfaction.
• Escalate guest concerns according to proper procedures and adhere to all company policies.
• Maintain a clean, professional appearance and protect guest privacy and company assets.

Required profile

• High school diploma or equivalent (GED).
• No prior experience required; training will be provided.
• Professional demeanor, clear verbal communication, and ability to follow established procedures.
• Physical ability to move objects up to 10 lb without assistance.

Required skills