Service Project Manager - Packaging Machinery

About the role

An international packaging equipment business is recruiting a Service Project Manager to turn customer requirements into delivered engineering projects across the Maghreb region. You will manage service projects from proposal through installation and final handover, working with customers, service sales, engineering, supply chain and field teams. The preferred base is Tunisia or Algeria, subject to confirmation.

Key responsibilities

• Develop service proposals, estimates and presentations, and support the services sales team in identifying additional services.
• Register projects in SAP, agree schedules and coordinate kick-off meetings.
• Assess technical feasibility and delivery risks, and coordinate engineering and supply chain support.
• Track parts procurement, delivery, packing and shipping, and monitor quality, costs and timelines with weekly progress reports.
• Plan installation resources, field travel and logistics, and coordinate health, safety, environmental and security matters.
• Support on-site teams, manage punch lists and non-conformities, and follow projects to technical acceptance.
• Complete project closeout, including root cause reviews, lessons learned, invoicing, database updates and customer follow-up.

Required profile

• Engineering background and at least three years of project management experience.
• Food and beverage industry experience is essential.
• Experience with capital equipment, machine upgrades and cooling systems.
• Working proficiency in English, French and Arabic.
• Helpful, but not essential: PMP certification, packaging machinery service project experience, SAP project administration and spare parts logistics familiarity.