Charging Support Engineer – Telecom Networks

About the role

We are seeking a Charging Support Engineer to deliver high‑quality customer support for Ericsson Charging solutions used by a major CSP in Algeria. The role is part of the EMEA Service Line Support & Repair organization and focuses on ensuring service availability, performance, and timely resolution of complex incidents.

Key responsibilities

• Provide support for Ericsson Charging platforms in live customer networks, adhering to agreed SLAs.
• Analyze, troubleshoot, and resolve incidents, problems, and service requests across charging nodes and related systems.
• Perform log analysis, tracing, and execute workarounds, configuration changes, and corrective actions.
• Conduct health checks, proactive monitoring, and performance analysis to improve stability.
• Identify recurring issues, drive preventive actions, and contribute to knowledge‑base documentation.
• Support software updates, patches, and hot‑fixes, including validation and post‑change follow‑up.
• Participate in root‑cause analysis (RCA) and implement corrective measures.
• Collaborate with Global Support, Market Area teams, and Product Development on escalations.
• Contribute to capacity, performance, and stability improvements of charging platforms.
• Participate in on‑call and standby rotations for 24/7 operations.

Required profile

• Bachelor’s degree in Telecommunications, Computer Science, IT, or a related field.
• Minimum 5 years of experience in telecom operations, support, charging, BSS, or related domains.

Required skills

• Strong knowledge of Ericsson Charging or similar online/offline charging platforms.
• Understanding of telecom protocols and technologies: IP, Diameter, SS7/SCCP, SIGTRAN, CAMEL/INAP, HTTP/REST, SOAP, TCP/UDP.
• Experience with Linux/UNIX environments.
• Scripting skills in Bash, Python, and Perl.