Client Delivery Operations (Remote)

About the role

We are looking for a Client Delivery Operations professional to join our high‑growth B2B SaaS platform, Storyteller. The role is fully remote within Algeria and focuses on moving client projects forward through onboarding, configuration, feature roll‑outs and issue resolution.

Key responsibilities

• Own day‑to‑day execution of client work‑streams such as onboarding, configuration, feature roll‑outs and operational requests.
• Translate unclear client needs or internal discussions into clear actions, priorities, owners and next steps.
• Coordinate with account, product, engineering, support and operations teams to keep delivery moving.
• Investigate client issues by gathering context, checking configurations, reproducing problems and identifying blockers.
• Leverage AI‑based and internal tools to accelerate investigation, documentation and follow‑up workflows.
• Maintain visibility on status, risks, decisions, dependencies and next actions.
• Communicate updates to clients and internal teams in a clear, calm and confidence‑building manner.
• Continuously improve delivery playbooks, checklists and templates.

Required profile

• Early‑career individual contributor with strong ownership and judgment.
• Technical curiosity and ability to work through ambiguous client situations.
• Excellent written communication and a proactive attitude.

Required skills

What we offer

• Up to €20,000 annual salary on a permanent full‑time contract.
• 33 days paid leave and additional benefits.
• Fully remote work from anywhere in Algeria with flexible hours aligned to UK weekdays.
• Opportunity to work with the latest hardware, tech stack and tools on a high‑growth product used by global brands.