Employee Relations Officer

About the role

The Employee Relations Officer will champion a fair and respectful workplace by supporting HR policies, guiding managers and staff, and ensuring compliance with labour regulations. This role delivers end‑to‑end HR services throughout the employee lifecycle and contributes to initiatives that boost engagement and organisational effectiveness.

Key responsibilities

• Build and maintain positive employee‑management relationships and act as a trusted advisor on HR matters.
• Address employee concerns, grievances and workplace conflicts promptly, confidentially and professionally.
• Conduct preliminary investigations and recommend appropriate resolutions.
• Administer HR transactions such as onboarding, off‑boarding, leave, medical insurance and reimbursements while meeting service level agreements.
• Maintain accurate employee records and HR data in the HRIS and ERP systems.
• Interpret, communicate and ensure compliance with HR policies, labour laws and regulatory requirements.
• Support employee engagement, recognition and wellness programmes, gathering feedback to improve the employee experience.
• Prepare HR reports, metrics and documentation as required.

Required profile

• Experience in HR or employee relations with solid knowledge of labour legislation.
• Ability to handle confidential information and conduct investigations.
• Strong communication and interpersonal skills to advise managers and staff.
• Detail‑oriented approach to maintain accurate records and data.

Required skills

• HRIS (Human Resources Information System) proficiency
• ERP platform familiarity