Front Office Supervisor (Mgr-Front Office I)

About the role

JW Marriott is hiring a Front Office Supervisor (Mgr-Front Office I) in its Trust Complex buildings in Bab Ezzouar, Algiers. The position assists the Front Office Manager in running front office functions and supervising staff each day across Bell/Door Staff, Switchboard and Guest Services/Front Desk. It aims to deliver an efficient check-in and check-out process, keep guests and employees satisfied and maximise the department's financial performance.

Key responsibilities

• Manage day-to-day front office operations, set goals and priorities, handle complaints and disputes, and supervise staffing levels to meet guest service, operational and financial objectives.
• Lead and coach the front desk team, build trust and cooperation, and act as a role model; run shifts and cover the front office in the absence of the manager or assistant manager.
• Deliver exceptional customer service, resolve guest problems, gather guest feedback and coach staff on service standards.
• Implement the customer recognition programme, train staff, monitor credit policies and procedures, and supervise same-day selling to maximise room revenue and occupancy.
• Ensure compliance with policies, standards and SOPs, including disciplinary procedures and documentation.
• Support HR activities such as coaching, mentoring, hiring, orientation and progressive discipline, and share relevant information with supervisors, peers and executives.

Required profile

• High school diploma or GED, with 2 years of experience in guest services, front desk or a related field.
• OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major, with no work experience required.