Patient Care Specialist – Heart and Lung Clinic

About the role

The Patient Care Specialist serves as the primary point of contact for patients at the Heart and Lung Clinic, handling results, lab and radiology orders, treatment monitoring, and procedure scheduling. This onsite role works closely with providers to ensure timely, accurate communication and patient education.

Key responsibilities

• Schedule radiology and lab procedures, obtain insurance authorizations, and complete required paperwork.
• Provide patients with detailed information about upcoming visits, including preparation, risks, and benefits.
• Receive test results, discuss abnormal findings with providers, and relay results to patients.
• Coordinate follow‑up visits, obtain cardiac clearances, and review medications with patients.
• Ensure all consent and compliance forms are signed and filed.
• Educate patients on therapies, procedures, tests, and diagnoses.
• Obtain referrals to other specialties as needed.
• Follow up post‑procedure to address concerns and communicate provider recommendations.
• Maintain accurate patient records and act as liaison between providers, pharmaceutical representatives, and other physicians.
• Perform other duties as assigned.

Required profile

• High School Diploma or GED (required).
• Completion of an accredited Medical Assistant program (required).
• Basic Life Support (BLS) certification (required).
• Associate degree preferred.
• At least 1 year of experience in a medical office or specialty patient care setting preferred.

Required skills

• Medical Assistant training.
• Basic Life Support (BLS) certification.

What we offer

• Sign‑on bonus.
• Opportunity to work within a respected nonprofit health system.