Support Engineer – CBIO/Billing

About the role

We are seeking a CBIO/Billing Support Engineer to provide high‑quality support for a key customer in Algeria. The role ensures service availability, performance, and timely resolution of complex incidents, contributing directly to network stability and customer satisfaction.

Key responsibilities

• Provide operational support for Ericsson CBIO/Billing solutions in live environments.
• Analyze, troubleshoot, and resolve incidents, problems, and service requests within agreed SLAs.
• Perform log analysis across charging, billing, mediation, rating, invoicing, payments, collections, and reporting functions.
• Execute configuration changes, workarounds, and corrective actions following Ericsson and customer change‑management procedures.
• Support business configuration activities such as price plans, promotions, bill cycles, discounts, free units, and customer hierarchies.
• Conduct health checks, monitoring, and performance analysis to improve service stability.
• Identify recurring issues, drive preventive actions, and contribute to knowledge‑base documentation.
• Support software upgrades, patches, and hot‑fix implementations, including validation and post‑deployment follow‑up.
• Participate in major incident investigations and root‑cause analysis.
• Collaborate with Global Support, Product Development, and Market Area teams to resolve escalations.
• Contribute to capacity, performance, and stability improvements of billing platforms.
• Participate in on‑call and standby support rotations as required.

Required profile

• Bachelor’s degree in Telecommunications, Computer Science, IT, or a related field.
• Minimum 5 years of experience in telecom BSS, charging, billing, CBIO, or similar convergent billing platforms.
• Experience in customer‑facing support or operations environments is preferred.

Required skills

• Strong knowledge of CBIO or similar billing and charging platforms.
• Log analysis, mediation, rating, invoicing, payments, collections, and reporting.
• Configuration management and change‑control procedures.
• Software upgrade, patch, and hot‑fix implementation.
• Root‑cause analysis and incident investigation.
• Capacity planning, performance monitoring, and stability improvement.