Support Engineer (Provisioning)

About the role

Ericsson is seeking a Provisioning Support Engineer to ensure high‑quality provisioning and service activation for a key customer in Algeria using the Ericsson Dynamic Activation (EDA) solution. The role is part of the EMEA Service Line Support & Repair organization and directly contributes to network stability, SLA compliance, and customer satisfaction.

Key responsibilities

• Support Ericsson Dynamic Activation (EDA) solutions, guaranteeing high availability and performance.
• Provide end‑to‑end provisioning and activation for mobile and fixed services, including configuration, validation, and troubleshooting.
• Analyze, troubleshoot, and resolve incidents, problems, and service requests within agreed SLAs.
• Execute configuration changes, work‑arounds, and corrective actions following Ericsson and customer processes.
• Perform health checks, monitoring, and performance analysis to improve service stability.
• Identify recurring issues, drive preventive actions, and contribute to knowledge‑base documentation.
• Support software upgrades, patches, and hot‑fix implementations, including validation and post‑change follow‑up.
• Participate in Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Collaborate with Global Support, Market Area teams, and Product Development Units to resolve complex escalations.
• Contribute to capacity, performance, and stability improvements of activation and provisioning platforms.
• Participate in on‑call and standby rotations for 24/7 operations.

Required profile

• Bachelor’s degree in Telecommunications, Computer Science, IT or a related field.
• 5+ years of experience in OSS/BSS operations or support environments.
• Experience supporting activation or provisioning platforms such as EDA is highly desirable.

Required skills

• Strong knowledge of service activation and provisioning platforms (EDA or similar orchestration solutions).
• Understanding of activation and provisioning processes in mobile and fixed telecom networks.
• Familiarity with telecom protocols: IP, Diameter, SS7/SCCP, SIGTRAN, CAMEL/INAP, HTTP/REST, SOAP, TCP/UDP.