Centre Support Consultant (Protection Centre)

About the role

IOM, a UN-related organization working on migration, is recruiting a Centre Support Consultant (Protection Centre Assistant) in Algeria. The post works under the direct supervision of the Protection Centre Manager and alongside the Protection and Medical teams, supporting the safe and effective daily running of the centre. It involves night, weekend and public holiday shifts.

Key responsibilities

• Provide a continuous, professional presence during assigned shifts, including nights, weekends and public holidays, according to the rotation schedule.
• Assist beneficiaries and their babies with daily needs such as food and sanitation, and help identify those needing medical attention.
• Accompany medically vulnerable or dependent beneficiaries to hospitals or medical assessments, and support care plans while keeping strict confidentiality.
• Report health concerns and changes in condition directly to the medical team through confidential channels.
• Accompany medical cases to public hospitals with civil protection and ensure efficient admission.
• Carry out regular rounds to spot operational, safety, medical and protection issues, and support the daily organization of collective life (meals, schedules, hygiene).
• Maintain attendance records and daily registers, support evening presence checks, and ensure proper handovers between shifts.
• Facilitate communication between beneficiaries and the IOM Medical team, and activate the emergency procedure in a medical emergency.
• Immediately report incidents of violence, threats, safeguarding or protection risks, and take part in meetings, briefings and training when requested.

Required profile

• Secondary education; training in social sciences, humanitarian action, healthcare, psychology, social work or a related field is an advantage.
• At least 2 years of experience in a similar role with vulnerable populations; experience in reception, social or humanitarian protection centres is an asset.
• Knowledge of migrant protection, confidentiality and handling sensitive situations.
• Fluency in English and French (oral and written); Arabic is desirable.
• Good interpersonal and listening skills, patience, cultural sensitivity, discretion and maturity under pressure.