French-English Customer Support Associate

About the role

We are looking for a French‑English Customer Support Associate to join our global team. You will interact with customers from French‑speaking regions via voice calls and live chat, delivering friendly and professional assistance.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot issues, guide customers step‑by‑step, and resolve inquiries.
• Log all interactions precisely and identify recurring trends.
• Share feedback to improve processes and collaborate with teammates on priorities.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth and human connection.