French-English Customer Support Associate

About the role

We are looking for a French‑English Customer Support Associate to join our global team. In this remote position you will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering friendly and professional assistance in both French and English.

Key responsibilities

• Provide timely, accurate support through phone and chat in French and English.
• Troubleshoot issues, guide customers step‑by‑step, and log all interactions.
• Identify trends, share feedback, and help improve support processes.
• Collaborate with teammates to stay aligned on priorities and product updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive pay with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Opportunities for growth in a supportive, people‑focused team.