L&D Assistant Manager

About the role

The Learning & Development Assistant Manager supports the design, delivery and evaluation of training programs that enable employees to meet business objectives. Working closely with operational leaders, the role ensures that training aligns with guest service standards and company goals.

Key responsibilities

• Assist in conducting needs assessments and identifying performance gaps across the organisation.
• Help design, develop and facilitate both custom and corporate training programs covering product knowledge, customer service, leadership and company philosophy.
• Promote training opportunities to staff, monitor enrollment and attendance, and provide ongoing coaching and feedback.
• Measure training effectiveness by analysing attendance data, participant feedback, guest satisfaction scores and transfer of learning to the workplace.
• Support the creation and management of training budgets and program plans, ensuring alignment with key business indicators.

Required profile

• 2‑year degree in Human Resources, Hospitality, Business Administration or a related field, or a 4‑year bachelor’s degree in the same areas.
• Certified trainer.
• At least 1 year of experience in HR or a related professional area (or no experience if holding a bachelor’s degree).

Required skills