Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, empathetic professional to join our team as a Remote French Bilingual Customer Support Representative. In this role you will assist French‑speaking customers via phone and live chat, helping them with order tracking, product questions, and issue resolution while delivering a consistent, high‑quality experience.

Key responsibilities

• Provide timely, courteous support in both French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Document all interactions accurately in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Ability to stay calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar tools).

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team culture that values growth and accountability.