Remote French-English Customer Support Representative

About the role

We are looking for a bilingual French-English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them resolve technical or order-related issues through chat, email and phone while delivering a friendly, solution-focused experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email and phone.
• Provide step-by-step guidance to troubleshoot technical problems and order questions.
• Maintain accurate records of each interaction in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate daily with a supportive remote team.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Strong written and verbal communication skills.
• Calm and solution-oriented under pressure.

Required skills

• Experience with help-desk tools such as Gorgias, Zendesk or similar.
• Familiarity with e-commerce platforms like Shopify.
• Basic knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews.
• Paid time off and monthly health stipend.
• Performance-based bonuses.
• A collaborative team that values growth and respect.