Reservation Agent

About the role

Le Méridien in Oran is hiring a full-time Reservation Agent to handle all reservation requests, changes and cancellations received by phone, fax or mail. The position is non-management and involves processing bookings, checking availability and following company policies.

Key responsibilities

• Identify guest needs and determine the appropriate room type, then verify its availability and rate
• Explain guarantee, special rate and cancellation policies to callers and accommodate and document special requests
• Answer questions about property facilities, services and room accommodations
• Follow sales techniques to maximise revenue and follow proper escalation procedures for guest concerns
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations
• Welcome guests, anticipate their needs, assist individuals with disabilities and comply with quality assurance standards
• Follow company policies, keep proprietary information confidential and protect guest and coworker privacy
• Lift and move objects weighing up to 10 pounds and perform other reasonable duties asked by supervisors

Required profile

• High school diploma or G.E.D. equivalent
• No related work experience or supervisory experience required
• No license or certification needed